Frequenty Asked Questions (FAQs):
Frequenty Asked Questions (FAQs):
Few of the most frequently asked questions about the product are answered here. If have any specific question, please feel free to contact us.
Q. How about spare parts availibility?
A. We will send one year enough easy broken spare parts together with the machines, shipping together. During the warranty time, we will supply the spare parts with our cost including the delivery fees.
Q. How much time is required for installation?
A. According to your machines order, we shall send qualified engineers to your plant, it may take about 10 days to 25 days, depending upon your order and any customization.
Q. Who will be responsible for the installation of machines?
A. Our qualified engineers will be responsible for installation of the machines.
Q. Will you train our staff to operate the machines?
A. Yes, our qualified engineers will train your staff to operation the machines.
Q. How to install my machine when it arrives at my factory? How much is the cost of installation?
A. We shall send our engineers to your factory for installation of machines and train your staff how to operate. Customers pay for two-way air tickets, accommodation and USD80 per person per day as daily allowance.
Q. When can I get my machine after the payment?
A. Normally production time is around 30-60days, the exact delivery date will depend upon your order, the machine type and any customization requirements. The shipping time is based on your destination port.
Q. How about the spare parts availability?
A. We will send one year enough easy broken spare parts together with the machines, shipping together. During the warranty time, we will supply the spare parts with our cost including the delivery fees.
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